The following guidance is designed to assist businesses that are required to collect contact information by Orders or Directions: Links to State and Territory Directions and Orders are found below:Įxisting privacy obligations continue to apply in relation to how your business handles the contact information. However, you can still collect contact information if you would normally do so for your functions and activities, like booking appointments. If there isn’t a Direction or Order that applies to your business, you are not required to ask for customer and visitor names and contact details for contact tracing purposes. This means the collection of contact information is permitted under the Privacy Act 1988. If a Direction or Order applies to your business, the collection of this personal information will be necessary for your organisation’s functions or activities. Some States and Territories have issued a Direction or Order, setting out that contact information of customers and visitors must be sought as a condition of particular businesses reopening. The purpose of the collection is to assist with COVID-19 contact tracing. This guidance is for businesses that have obligations under the Privacy Act 1988.Īs COVID-19 restrictions are eased around Australia, some States and Territories are managing the ongoing risks of the virus by requiring businesses to collect personal information about customers and visitors to their premises. Consumer Data Right Open sub menu for Consumer Data Right.Information policy Open sub menu for Information policy.How to access Australian Government information.
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